Van Mossel Mb. B.V.

Deze beoordelingen komen van Google en zijn niet door APKlaar verzameld. Ze wegen niet mee in onze eigen score.

• 

  Armando Buggè

  1,0

  6 months ago

  After the initial service was completed, my vehicle was parked in front of the shop, clearly visible from inside the waiting area. Shortly thereafter, a service employee approached me and presented additional maintenance items that were reportedly recommended by the vehicle’s diagnostics. These included a brake fluid replacement and a trailer hook check. I agreed to proceed with these additional services. I then waited for approximately 30 minutes. During this entire period, my vehicle remained parked in the same location and, to the best of my observation, was not moved or attended to by any staff. The same employee later returned, stating that all work had been completed, and presented me with an invoice including the agreed additional services. Given that I had continuous visibility of my car and did not observe any work being performed, I questioned this. At that point, the employee was suddenly unable to communicate effectively in English, and the conversation became unproductive. He also responded in a manner I found inappropriate, including laughing during the interaction. From what I could understand, he suggested that the additional work had already been carried out prior to obtaining my approval, which I find difficult to believe or accept. While this experience has led me to lose confidence in this service provider and I will seek alternatives in the future, my primary concern is the current condition and safety of my vehicle—particularly the braking system. I have no reliable way of knowing whether the brake fluid replacement was actually performed. An incident was filed at Mercedes Corporate.

• 

  Parish Advani

  1,0

  6 months ago

  Very poor first visit to this place. Totally unhelpful and not willing to even look at the car. Despite offering to wait or get booked in they seemed reluctant. This was a wasted trip and not something I would expect from mercedes. To make it worse. The advice provided from these so called experts is to run the car and wait to break down or for the lights to show faults.

• 

  Eren Hocaoğlu

  5,0

  2 years ago

  They have all sorts of Mercedes, really fun to look around.

• 

  Nikola Tore

  1,0

  2 years ago

  The worst customer service ever. I am calling them every 3 days for more than 2 weeks now to change the wrong quotation that they sent me for the wrong tires. They say "we will call you back today to fix it" and they never do. Wasting money on the phone for 2 weeks, and yet they haven't resolved it. All this for an appointment that will bring them more money. Ridiculous customer service. Impolite and rude.

• 

  Shahram Maralani

  2,0

  7 years ago

  Very slow in the show room. From showroom, you actually do get rarely a promised phone call back. I am a customer since 5 years and they disappoint you repeatedly. The after sales service is little bit better. I should also say that the Spaanspolder branch for service is much better.