Zeeuw En Zeeuw Kia Rotterdam

Deze beoordelingen komen van Google en zijn niet door APKlaar verzameld. Ze wegen niet mee in onze eigen score.

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  Sam Salami (Farshad)

  5,0

  3 years ago

  In a friendly and calm atmosphere with a customer-oriented and helpful sales manager with good information. He knows how to make a good deal and in the end both the seller and the buyer are satisfied. One of the best sales managers I have ever met. I will definitely recommend this place to my friends. Thanks Mr Raymond van Rijswijk

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  Abhas Choudhary

  4,0

  a year ago

  Great service and very friendly staff. I recently got a major repair/replacement done for my 2019 Niro. Everything was handled quite professionally and the warranty claim went through smoothly. Contrary to other reviews, the people at this Kia dealership seem to be a lot more trustworthy and professional than at other dealers in the Rotterdam area.

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  K

  1,0

  a year ago

  The PATHETIC service towards a client (myself) buying a used car is absolutely shocking!! I bought a car at this dealership via the internet without viewing the car and made the payment. Earlier in the week I spoke to another Zeeuw and Zeeuw dealership and they said I can easily switch one car for another using the 30 day Bovag omruilgarantie. I still do not know if this is correct or not (as claimed by the local manager). So I thought I could do it and saw another car and asked the dealer to organise it with the dealership that I bought the car from online. There was bickering between the dealers in front of me over the phone. This seemed very unprofessional. Due to the confusion and bickering I decided just to stick to my original purchase as I did not want to get involved in the different locations' arguing. When I arrived to collect my car that I bought online I was treated with such utter disrespect that I could not believe what I was witnessing. The manager implied to me that I was sneaking behind their back trying to make a deal behand their backs, while I asked the dealers to sort it amongst themselves. Apart from that, the car that was delievered to me 1. made a strange engine sound 2. The handbrake was stuck and couldn't drive. 3. The clutch also made a squeaking sound and drove in an unsettling manner and stalled multiple times when I tried to drive a few meters. The manager acknowledged the issue with the clutch, but downplayed the other 2 problems. I said I dont have trust in the car and want to simply cancel the deal. These issues should have been fixed with the servicing and the 40 point Bovag check (that the dealership claim were both done). The manager again implied that I was simply trying to get out of the deal. Saying stubborn things like: "there is nothing wrong with this car". Even though he acknowledges the clutch needed to be fixed. Having a normal conversation was impossible as he simply refused to acknowledge any mistakes on their side and insisting I will have to just buy the car. He claimed the engine sound is normal (when it is clearly not, and I have driven many other 3 cylinder cars) and saying the stuck handbrake is a once off thing. But then he also turned sarcastic by saying things like "you are not a mechanic". I can't believe this is how he speaks to a client. And it is ironic that I can pick up obvious problems like a faulty clutch that him and his mechanics did not. The manager kept saying there is a Bovag garantie of 12 months so they will fix it but he refused to cancel the deal. My question remains then: what is the use of the claimed onderhoudsbeurt or the Bovag 40 puntencheck? And was this even performed if I can pick up the obvious problems myself after driving just a few meters? I find it hard to believe that anyone tested the car. The absolute worst came when I traveled home (by train as the car could not be used and wasted my day) and the manager phoned me. He said he would agree, now all of a sudden, to cancel the deal and give my money back if I would give them a 5 star rating here on Google reviews. So he is basically asking me to LIE to other customers by giving a 5 star review while he treated me horribly in his store for a car that wasn't fixed properly. This is an absolute disgrace and gives the best insight into the type of business dealings of this store and manager. So here is your review but I will not be blackmailed into lying by giving 5 star reviews. If I could give minus star rating I would give -5. You can also see in the passive aggressive responses of the manager to the other 1 star reviews on Google reviews what his attitude is to any form of criticism. It was much worse in person. Update 1: I did get my money back but want nothing to do with any Zeeuw and Zeeuw dealership. So I refuse to even buy the other car I was interested in at the other Zeeuw en Zeeuw dealership. Update 2: see the reply of the manager. As expected: a complete lack of ownership and accountability. It doesn't seem this company give any client service training

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  AH Rafie

  5,0

  4 months ago

  Kind and friendly reception staff. Explain the costs and the services done on your car, patiently.

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  Christos Koulitsas

  5,0

  3 years ago

  Top salesman(Raymond), and all people very kind. Had the first service today, in an hour the car was ready.